A World-Class Hospitality Company

Front Desk Clerk

Posted March 25, 2017

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Crowne Plaza Fairfield

204 Room Hotel

Enjoy Your Stay at Our Upscale Fairfield Hotel

The renovated Crowne Plaza® Fairfield, a suburban hotel in Essex County, features 204 guest rooms and more than 16,000 sq ft of banquet and meeting facilities. Whether you're in the area visiting loved ones or tending to business, you'll enjoy staying at one of the best hotels near Meadowlands Sports Complex, Rutgers University, Newark Liberty International Airport (EWR) and New York City.

Attending meetings at Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, BAE Systems and Chilton Memorial Hospital is easy when you stay at the Crowne Plaza® Fairfield. If you need to host a meeting, our 16,000 square feet of event space is a great option, and perks like a 2-hour RFP response guarantee and a Crowne Meetings Director make us "the Place to Meet."

There is no shortage of entertainment when you stay at our hotel near NYC. The city is only 20 miles away and is home to Broadway shows, Times Square and Central Park. If you'd like to stay close to our hotel's location, we're near Meadowlands Sports Complex, home to the Jets Stadium, Izod Center and Meadowlands Racetrack. Willowbrook Mall is also nearby and features Bloomingdale's, Sephora and BEBE.

Our professional staff strives to make your stay enjoyable with great service and an indoor pool and Techno Gym fitness center. Dine with us at Chives, then enjoy our Sleep Advantage® Program perks.