A World-Class Hospitality Company

Front Desk Clerk

Posted February 16, 2017

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required. 
  • Basic computer skills required.

Courtyard Dallas Medical/Market Center

184 Room Hotel

Our proximity to Market Center is ideal for Dallas travelers

Our Courtyard Dallas Medical/Market Center provides a modern state of the art lobby and guest room for our road warriors and families alike. Located in the heart of Market Center and only a few miles from downtown, our lobby offers inviting flexible spaces to work or relax in, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. The highlight of our lobby experience is The Bistro - Eat Drink Connect which provides guests with healthy food and beverage offerings in the morning and evening dinner service with cocktails. The Dallas Market Center Courtyard is easily accessible from Dallas Love Field Airport and Dallas/Fort Worth International Airport. The hotel's location to Downtown Dallas allows guests to enjoy and experience all that Dallas has to offer including dining, nightlife, and culture. Areas of interest close by include Dallas Medical District, American Airlines Center, Historic West End, Dallas Design District.