A World-Class Hospitality Company

Banquet Server

Posted February 16, 2017

Overview

The Banquet Server is responsible for preparing for and serving guests during banquet functions in accordance with hotel standards of food and beverage quality, presentation, sanitation and warm hospitality.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Reviews and understands the Banquet Event Order (BEO); completes setup according to the BEO.
  • Sets tables in assigned area (or checks to see that they have been set) correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware; clean china with no chips or cracks; clean, unspotted glassware.  Properly clean and fill table complements (salt and pepper, sugar, breadbaskets, etc.)
  • Learns the menu for each function served and is able to explain the major ingredients and preparation methods for each item to be served.
  • Is standing in assigned station at least 15 minutes prior to function start time.
  • Acknowledges and responds to all guests’ requests, advising supervisor if necessary.
  • Keeps station neat and clean during service. 
  • Continuously patrols assigned station, refilling all drinks, removing service items and condiments per established policies and procedures. 
  • Ensures guest has everything they need.
  • Use proper in-room clearing and aisle tray break down procedures.
  • Returns all reusable table complements and condiments to be cleaned and refilled.
  • Assist Captain or Manager in setting up buffet and other special food services tables/stations.
  • Assist the Captain or Manager in breaking down buffet or other special food service tables and equipment.
  • Set-ups, serves and/or breaks down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
  • Sets-up, tends and breaks down banquet bars, as assigned, according to standard policies and procedures.
  • Follows cash and guest check procedures at all times.
  • Return all excess food to the kitchen following all sanitation guidelines.  No food or beverage is to be consumed by associates without prior approval from the Chef on duty.
  • Complete any assigned side work, such as refilling condiments, shaking and sorting linen, hanging/storing drapes, cleaning/storing serving equipment and/or props, etc.
  • Assists steward in keeping Banquet back hall, linen rack and storage areas neat, clean and organized.
  • Learns and applies all procedures of proper service.
  • Assist co-workers whenever needed.
  • Remain up-to-date with hotel events and guests, as they affect the areas of responsibility.
  • Maintains responsible alcohol service certification.
  • Mixes and serves alcoholic and nonalcoholic drinks, to patrons during banquet events.
  • Coffee Break duties:

    • Sets up, services, breaks down and cleans all break areas and coffee break carts.
    • Presents each break attractively and completely; keeps each break clean throughout the day.
    • Presents all breaks within the time parameters outlined on the BEO.
    • Prepare all beverages correctly and according to conference center standards.
    • Secure all beverage coolers and lockable storage at each shift’s end.
    • Assist the set up staff if necessary.
    • Employees are responsible for knowing and abiding by all Company, hotel, and departmental policies and procedures.Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.

Qualifications

Education & Experience:

  • High school diploma or GED preferred.
  • Previous banquet server experience preferred.  Must be able to follow directions and get along well with others.
  • Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job.

Crowne Plaza Fairfield

204 Room Hotel

Enjoy Your Stay at Our Upscale Fairfield Hotel

The renovated Crowne Plaza® Fairfield, a suburban hotel in Essex County, features 204 guest rooms and more than 16,000 sq ft of banquet and meeting facilities. Whether you're in the area visiting loved ones or tending to business, you'll enjoy staying at one of the best hotels near Meadowlands Sports Complex, Rutgers University, Newark Liberty International Airport (EWR) and New York City.

Attending meetings at Bayer Healthcare, RICOH Corp., Covanta Energy, Konica Minolta, BAE Systems and Chilton Memorial Hospital is easy when you stay at the Crowne Plaza® Fairfield. If you need to host a meeting, our 16,000 square feet of event space is a great option, and perks like a 2-hour RFP response guarantee and a Crowne Meetings Director make us "the Place to Meet."

There is no shortage of entertainment when you stay at our hotel near NYC. The city is only 20 miles away and is home to Broadway shows, Times Square and Central Park. If you'd like to stay close to our hotel's location, we're near Meadowlands Sports Complex, home to the Jets Stadium, Izod Center and Meadowlands Racetrack. Willowbrook Mall is also nearby and features Bloomingdale's, Sephora and BEBE.

Our professional staff strives to make your stay enjoyable with great service and an indoor pool and Techno Gym fitness center. Dine with us at Chives, then enjoy our Sleep Advantage® Program perks.