A World-Class Hospitality Company

Front Desk Clerk (PT)

Part Time

Posted September 13, 2017

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

SpringHill Suites San Antonio Medical Center/Northwest

112 Room Hotel

Profile

Enjoy a refreshing travel experience at SpringHill Suites San Antonio Medical Center / Northwest. Our hotel's fine and affordable accommodations have a close proximity to the South Texas Medical Center. We're located on NW Loop 410 and Fredericksburg Road, just minutes from attractions like Sea World, the Alamo, the Alamodome and the River Walk. Corporate guests enjoy quick access to Aetna, Humana, USAA and a variety of Hospitals and clinics. We're also happy to offer free shuttle service to/from the airport and locations within 5 miles of the Hotel Just ask the front desk for details. At our all-suite San Antonio hotel, we provide many free amenities including complimentary Wi-Fi, the breakfast buffet with healthy options, business center & fitness center. Corporate guests, travelers, groups enjoy the spacious suites complete with work desk, mini-fridge & sofa bed. Choose SpringHill Suites San Antonio Medical Center / Northwest during your stay in Texas' #1 tourist destination.