A World-Class Hospitality Company

Task Force General Manager (Select Service)

Posted September 14, 2017

The Task Force General Manager is responsible for the successful operation and administration of all hotel departments. The Task General Manager must ensure that all hotel departments are continually balanced, while focusing on providing an exceptional experience to every guest, maximizing department profitability and maintaining positive owner relations at the same time. The General Manager is responsible for ensuring that all hotel operations are carried out professionally, to standards and at the highest level of service. 

  • Leads the effective management of all hotel functional areas to maximize financial performance while upholding quality standards and maximizing the guest experience.
  • Is responsible for ensuring that all staff and management as well as business decisions are in line with the ‘Crestline Culture’, including the mission, values and guiding principles of the organization.
  • Ensures the maximization of hotel revenue by anticipating market shifts and developing and monitoring annual business and marketing plans.
  • Successfully balance the needs and expectations of guests, employees, corporate and ownership.
  • Ensures the development of a realistic strategic business plan that defines operational goals and profitability.
  • Active involvement in sales/revenue management; may include development of annual business plans/budgets.
  • Coordinates capital improvement projects to maintain/upgrade quality standards and property image with the above property Operations Leader
  • Reviews and approves accounting and management reports.
  • Compares actual performance to planned performance, identifies variances and initiates corrective action.
  • Conducts staff and employee meetings.
  • Directly facilitates open employee communications to discern grievances and to respond to these grievances in all appropriate manners including redressing those meriting correction.
  • Ensures all management positions are filled with qualified and talented personnel.
  • Ensures established procedures are followed for employment/termination of personnel.
  • Ensures that all hotel staff and management are in compliance with the training goals that are required by corporate and the brand (if applicable).
  • Anticipates and documents capital expenditure requirements.
  • Responsible for operating the property in such a manner as to conform to the accepted standards, policies and regulations of Crestline Hotels & Resorts, Inc.
  • Ensures that the "Open Door Policy" is operative at all levels and employee morale is maintained.
  • Work closely with executive committee members and department managers to develop them both personally and professionally.
  • Previous Select Service Hotel Management experience Required
  • Bachelor’s degree in a related field from an accredited university/college plus at least eight (8) years of related experience; or High school diploma or equivalent plus at least ten (10) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities.
  • Computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Crestline Hotels & Resorts

Corporate Office

Careers and Job Opportunities for Crestline Hotels & Resorts, LLC 

Trust, collaboration and powerful partnerships are the keystones to Crestline Hotels & Resorts success. Headquartered in Fairfax, Virginia, and with hotels and resorts in 28 states and the District of Columbia, Crestline is ranked as a top 10 hotel management company. Since its creation in 2000, the company has been a preferred partner of the major hotel brands including Marriott, Hilton, InterContinental Hotel Group, Starwood and Hyatt.

Using its team approach to developing and implementing industry leading Best Practices, Crestline raises the bar for management innovation. Crestline's leadership operates under the premise that "The cornerstone of our business success is forging strong relationships - with our owners, with our associates, and within the communities in which we operate."

Crestline is a team of dedicated hospitality professionals who, each day, make it their top priority to provide excellent guest service while enjoying what they do. They are passionate and prideful about their work and do it with a smile. They respect each other and value being part of an exceptional group of people who are motivated and committed to success and service. Crestline offers opportunities for all employees regardless of their position. Whether you are a room attendant, front desk agent, entry level or senior level manager, if you are passionate about learning and embracing new challenges, you can grow with us throughout your career. In fact, we enjoy one of the industry's highest retention rates and on average, 30% of our positions are filled through promotions and internal referrals. We also provide a comprehensive benefit and leave package.

The hospitality industry is one of the largest employers in the U.S. and we like to think Crestline is one of the best places to enjoy a hospitality career. We believe in growing our talent and offer tuition reimbursement, opportunities to learn through cross-training and development programs, and a variety of ways to enhance your career within the Company. Crestline is growing and we invite you to come be part of our success.