A World-Class Hospitality Company

Front Desk Clerk PT

Part Time

Posted September 18, 2017

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required.
  • Basic computer skills required.
  • Must be flexible to work weekday and weekend shifts.

Courtyard Carolina Beach

144 Room Hotel

Uncover coastal charm at our oceanfront Carolina Beach hotel

Book your next vacation at North Carolina's only oceanfront Marriott. Our oceanfront resort offers convenient access to Kure Beach, NC Aquarium, Ft. Fisher historical site, NC Ferry-Southport, historic downtown Wilmington riverwalk and Wilmington International Airport (ILM). Our modern, oceanfront rooms and suites feature private balconies with the best oceanviews of the carolina coast. Looking for a venue to host your next special event...the Courtyard by Marriott at Carolina Beach Oceanfront is the ideal setting for your next wedding, meeting or celebratory event. Offering flexible meeting space and catering services for up to 300 guests, our oceanfront resort features both indoor and outdoor reception areas. Drop by The Bistro for breakfast, lunch (seasonal availability), or dinner or enjoy a specialty coffee from our on-site Starbucks. Enjoy our complimentary Wi-Fi or relax poolside with an island beverage at our tropical pool plaza.