A World-Class Hospitality Company

Assistant General Manager

Posted October 11, 2017

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

 

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

 

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid Assistant General Manager experience within a Select Service and/or Extended Stay property
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

 

Preferred Skills and/or Education:

  • Hotel experience
  • OnQ (Hilton's PMS) and M3 system experience
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hilton Garden Inn Louisville East

112 Room Hotel

Welcome to the Hilton Garden Inn Louisville East Hotel

Located at Bluegrass Industrial Park, the Hilton Garden Inn Louisville East hotel is surrounded by leading corporations. Our Louisville, KY hotel is near a lively mix of restaurants and entertainment venues. Hoops Sports Complex is within walking distance, and downtown Louisville is a twenty-minute drive away. Enjoy easy access to Interstate 64 from this Louisville, KY hotel.

Start your day the right way with a delicious breakfast in the Great American Grill at this Louisville, KY hotel. Swim laps of the indoor pool, work out at the fitness center or catch up on work at the business center. Stay connected while traveling on the road with complimentary high-speed internet access in all guest rooms and public places. Host your next business meeting or social event at this Louisville hotel.