A World-Class Hospitality Company

General Manager

Posted October 12, 2017

Crestline Hotels & Resorts is currently hiring for a General Manager. The ultimate mission of this role will be to provide guidance to one of Crestline’s multi-million dollar business units by providing strong leadership and unparalleled customer service initiatives.

Positioned as one of Crestline’s Key Business Unit Leaders, this is a phenomenal opportunity to:

  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel Ownership, all key leaders and staff across the hotel, as well as key corporate staff

Key Accountabilities:

  • Strong focus and adherence to three of Crestline’s key success measures i.e. Revenue Index, Flex/Flow, and Guest Satisfaction – your ability to influence and increase these upon starting is key
  • Staff Optimization – develop a plan for all newly hired and current leaders so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
  • Develop and get to know key players to include Hotel Ownership and Field/Corporate Staff within the first 30 days
  • Develop a positive relationship with all Sales staff to include onsite Sales as well as Regional Director of Sales and corporate Sales & Marketing Leadership – Crestline’s Sales group is very hands-on and dedicated to market share growth!


  • Bachelor’s degree plus at least two (2) years of related General Manager experience; or High school diploma or equivalent plus at least six (6) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid General Manager experience
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required


Preferred Skills and/or Education:

  • Hotel Experience
  • PMS and M3 system experience 
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hyatt Place Cincinnati/Blue Ash

125 Room Hotel

A comfortable hotel in Blue Ash, OH

Twenty minutes north of downtown Cincinnati, you’ll find the city of Blue Ash, a close-knit community offering big city access. When you’re in search of a Blue Ash hotel that offers the best of both of these worlds, look no further than the newly renovated Hyatt Place Cincinnati/Blue Ash. We are ideally located near the I-71/75 and I-275 corridors in the heart of the Blue Ash Business District.

An Ideal Location in Cincinnati, OH

This superior Business District location is great for corporate travelers. You’ll find top local companies like GE, Proctor & Gamble, Empire Food Brokers, Belcan Staffing and Noritake less than a mile away, while local offices for Coca-Cola, Johnson & Johnson and Kroger are all within just 2 miles of our hotel. For easy travel in and out of the area, the Cincinnati/Northern Kentucky International Airport (CVG) is 29.8 miles away.