A World-Class Hospitality Company

Front Desk Clerk

Posted September 13, 2017

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. The Front Desk Clerk needs to have a flexible schedule and be able to work mornings and evenings.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Fort Magruder Hotel & Conference Center

303 Room Conference Center

About Us

For business travelers, vacationing families and tour groups visiting historic Williamsburg, no destination captures the region’s rich Civil War-era history like the Fort Magruder Hotel and Conference Center. Nestled in a lush garden setting with a fortification that played a key role in the Battle of Williamsburg in our courtyard, our property immerses guests in the history of the conflict that took place here on May 4-5, 1862. Stroll through our grounds and see the cannon and well-preserved redoubt situated in our courtyard and you will relive the sights, sounds and struggle experienced by the brave Union and Confederate soldiers. In the lobby, view paintings depicting battle scenes as well as authentic artifacts unearthed on the grounds when our hotel was built.

Our affordable, pet-friendly accommodations and central location — a 3/4 mile distance to Colonial Williamsburg and only two miles from Busch Gardens Williamsburg and Water Country USA — make us the ideal choice for unforgettable family adventures. For conferences, banquets and executive retreats of up to 700 guests, our 26,000 square feet of modern event space sets us as one of The Commonwealth’s premier meeting destinations.