A World-Class Hospitality Company

Front Desk Clerk

Posted September 13, 2017

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. The Front Desk Clerk needs to have a flexible schedule and be able to work mornings and evenings.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education & Experience: 

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Newport News Marriott at City Center

256 Room Hotel

Hotel Profile

Experience the stylish Marriott Newport News, Virginia hotel located in trendy City Center, the heart of Newport News' business, shopping, and entertainment district. This modern hotel in Newport News, VA offers travelers the amenities of upscale entertainment, while being minutes away from Colonial Williamsburg, and a short drive from exciting area attractions. Overlooking the impressive City Center fountain, this striking Newport News, VA hotel fosters creativity in a relaxing environment making it the ideal location for business or leisure. Revitalize body and mind in contemporary and spacious Newport News City Center hotel accommodations providing high-speed Internet access and plush bedding for the ultimate indulgence. Ideal for any size or style event, Newport News, VA hotel event venues set the stage for grand military galas or intimate corporate gatherings. Escape from typical Newport News hotels and discover the distinctive style and inviting ambiance of the Newport News Marriott at City Center.