A World-Class Hospitality Company

Front Desk Clerk (Part-Time)

Posted February 16, 2017

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One¬†year previous experience in a similar position in a hotel preferred.
  • Basic computer skills required.

Residence Inn Lexington South/Hamburg Place

91 Room Extended Stay

About Us

The NEWLY RENOVATED Residence Inn Lexington South, located in the Heart of Hamburg Pavilion, is the perfect hotel for projects or construction teams, relocating families, temporary housing needs or even a quick stop. Located directly off I-75, our all-suite hotel is just minutes from Downtown Lexington, Keeneland Race Track, Kentucky Horse Park, Rupp Arena, Commonwealth Stadium, L3 Communications, Bluegrass Station and the University of Kentucky. Our hotel offers spacious Studios, as well as 1 & 2 Bedroom Suites, complimentary wired and wireless high-speed Internet access, daily housekeeping, and Marriott's legendary service. Flat screen LCD TV's now in every guest room. Enjoy a sense of community at our complimentary hot breakfast buffet and evening socials. Whether you are traveling for business or pleasure, you can enjoy the Horse Capital of the World in comfort and style.