A World-Class Hospitality Company

Front Desk Clerk

Posted February 16, 2017

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Courtyard Anaheim Resort/Convention Center

153 Room Hotel

Enjoy a memorable visit to our hotel in Anaheim

The Courtyard Anaheim Resort/Convention Center provides a contemporary backdrop for business and leisure travelers alike. Our hotel boasts an incomparable location, within walking distance of the front gates of world-famous Disneyland® Park and just steps away from the Anaheim Convention Center. Each one of our spacious, thoughtfully designed hotel rooms and suites showcases free high-speed Wi-Fi access, comfortable bedding, a flat-screen TV, a mini-fridge, an ergonomic workspace and sleek marble bathrooms. Take advantage of our resort's stellar amenities, which include a cutting-edge fitness center, a heated outdoor pool and delicious on-site dining at The Bistro, our signature restaurant. And thanks to our hotel's terrific placement in the heart of Anaheim, you can enjoy stress-free travel to the family-friendly excitement of Disneyland® Park, the UC Irvine Medical Center and many renowned attractions in the Orange County area. Discover modern excellence at the Courtyard Anaheim Resort/Convention Center.