A World-Class Hospitality Company

Complex Sales Manager (OEM/HM)

Posted December 11, 2017

We are currently hiring for a Sales Manager. The ultimate mission of this role will be to solicit, sell, and contract rooms for assigned market in coordination with transient demand patterns and existing group business in order to maximize hotel room and related revenues.

  • Creates and executes strategic sales plans to identify, attract and retain appropriate business to hotel
  • Outside Sales solicitation activities to grow group rooms and related revenue
  • Overnight travel for business related activities as needed
  • Skillfully respond to incoming leads and maximize conversion from all sources
  • Analyze and manage business opportunities to achieve the highest profit margins for department and hotel
  • Creatively sells available hotel space to maximize revenue
  • Obtains rooming lists, catering selection and set-up details from clients.
  • Finalizing BEO's and contacting customers for final counts as needed
  • Trace files to insure correct payment.
  • Proper procedures pre and post function to ensure payment.
  • Negotiate and finalizes contracts with in approved Crestline guidelines
  • Communicates with appropriate departments regarding set-up changes and final counts.
  • Ensures that guest rooms and meeting rooms are blocked.
  • Provide accurate forecasts to operational departments to ensure proper staffing
  • Establishes on- sight customer contact as needed and introduces customer to the service staff
  • Follows-up with clients after each function to insure satisfaction and solicit for additional business
  • Ensure proper usage and that all required information is entered into sales software including all significant client communication
  • Conducts oneself at all times in a professional business manner, acts as a professional representative of the hotel and an enthusiastic member of the sales team
  • Volunteers and assists other sales members as needed in the achievement of their goals to ensure departmental goals are met
  • Ensures Business Plan and related action plans are executed as established
  • Position may be required to occasionally work flexible hours and weekends
  • Other responsibilities as assigned by Supervisor
  • Responsibilities are subject to change

Education & Experience: 


  • Must have a high school diploma or GED plus one to two years experience in hotel and/or conference center sales; or any equivalent combination of education and experience which provides the above knowledge, skills and abilities. Conference center experience preferred.
  • Two to four years related experience.
  • Ability to effectively and efficiently utilize a variety of computer programs, i.e., Word, Excel, MICROS, property management system, timekeeping system, etc.



Preferred Skills and/or Education:

  • Hotel Sales Experience
  • Opera and M3 system experience
Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

TownePlace Suites Baton Rouge South

90 Room Extended Stay

About Us

We invite you to settle in at the TownePlace Suites by Marriott, nestled in Baton Rouge, LA. Conveniently located just one mile from I-10 and I-40, our hotel is an ideal choice for both the business and leisure traveler offering the perfect balance between comfort, style and value. Located within walking distance to the Mall of Louisiana and just a short drive to downtown, our hotel is just a few minutes from the best Baton Rouge has to offer. Enjoy apartment style living in one of our pet friendly spacious suites boasting separate living and sleeping areas, fully equipped kitchens and free WIFI throughout the hotel. As an added bonus, your hotel stay will include complimentary hot breakfast, an on-site fitness center, indoor pool and whirlpool. Whether you are traveling for just one night or for an extended period of time, we welcome you to your home away from home in Baton Rouge!