A World-Class Hospitality Company

Loss Prevention Guard

Posted December 10, 2017

The Loss Prevention Guard monitors and patrols assigned areas to provide a safe environment for guests and employees and to minimize opportunities for loss or damage. He/she also anticipates potential problems and reacts to disturbances and prohibited conduct. This position responds to emergency situations as needed.

 

Primary Schedule: Saturday - Friday 2nd or 3rd shifts, hours and schedule subject to change due to business/department needs. 

 

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

  • Review department log records and be familiar with pertinent information relevant to the daily shift.
  • Review the hotel status and follow up actions with the previous shift officer.
  • Issue radios, beepers, keys to designated hotel personnel.
  • Maintain accurate records and ensure the safekeeping of such.
  • Check employee I.D.'s and ensure accuracy of employee time card punches as employees arrive/leave the employee entrance.
  • Ensure all non-hotel personnel arriving at employee entrance are properly escorted while on property.
  • Inspect employee packages, purses, bags, etc. as employees enter or leave the property.
  • Provide escorts for employees.
  • Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.
  • Handle deliveries received during non-business hours.
  • Work with outside agencies (i.e., police). Coordinate emergency situations. Contact the Director of Security immediately for emergency situations. Monitor surveillance cameras. Investigate duress alarms. Patrol the property with specified equipment, checking all designated points and document all actions taken. Resolve safety hazard situations.
  • Ensure all guest room doors are secured; assist guests with room access. Investigate suspicious persons on hotel property.
  • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
  • Respond to the scene of guest/employee accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
  • Report to scenes of guest or employee fighting.
  • Comply with state regulations and hotel guidelines for handling intoxicated guests.
  • Coordinate towing of vehicles.
  • Report to scenes of vehicles accidents/thefts and document specified information.
  • Assist in moving/removing guest room possessions, inventory and security of such and "E" key rooms.
  • Document, organize and store all lost and found items given to Security; document guest inquiries for lost items and coordinate return of lost items to guests.
  • Comply with guest requests for storing and safekeeping of their valuables.
  • Make arrests in compliance with legal and hotel requirements.
  • Ensure security of rental vehicles and keys until issued to leasee and upon return.
  • Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
  • Answer the departmental telephone.
  • Communicate by radio/beeper with designated hotel personnel.
  • Prepare work orders for maintenance repairs and submit to Engineering.
  • Legibly complete designated reports.
  • Document all pertinent information in the log book daily.
  • Complete all paperwork and closing duties before leaving.
  • Review hotel status and any follow-up actions with on-coming Loss Prevention Guard.

Education & Experience: 

  • High School Graduate or General Education Degree (GED): or Work Equivalent
  • Experience in Loss Prevention/Security

 

Other Requirements:

Minimum 18 years of age. Criminal-free record. Must be able to work two or three nights a week.  Valid (state) driver's license. Excellent driving record. Able to drive all Company Vehicles (if applicable) Must have good understanding of the English language. Previous Hotel, Law Enforcement, or Military experience. Possession of Special Police Officer SPO certification. Certification of previous training in alcohol awareness program. Knowledge of local laws, investigative methods and fire safety. Certification in CPR and first aid.

 

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Emory Conference Center Hotel

325 Room Conference Center

Atlanta Hotel Located near Downtown

The Emory Conference Center Hotel is the ideal combination of a tranquil and convenient location, a visionary Frank Lloyd Wright design, and an unparalleled dedication to service. Nestled next to Hahn Woods, a peaceful 26-acre nature preserve, our hotel offers a winning formula for productive conferences, unforgettable weddings, and truly enjoyable leisure or business stays. If you are looking for a place to relax and recharge, look no further.