Posted January 30, 2020
Do you enjoy providing exceptional service with a smile? If you can serve any guest - from a professional traveling on business dining solo to a family enjoying some R&R and make them feel at home, we encourage you to apply. Join our serving/bar tending team here at the Marriott Newport News! We ar
CRESTLINE HOTELS & RESORTS
Department: Food and Beverage
Job Status: Full Time
FLSA Status: Non-Exempt
Reports To: Food & Beverage Department Head / Assistant General Manager
Amount of Travel Required: No travel required
Work Schedule: Flexible Hours (Mon-Sun)
Positions Supervised: None
POSITION SUMMARY Take orders and serve food and beverages to patrons at tables in dining establishment.
Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s) • Check with customers to ensure that they are enjoying their meals and take action to correct any problems. • Collect payments from customers. • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. • Prepare checks that itemize and total meal costs and sales taxes. • Take orders from patrons for food or beverages. • Check patrons' identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages. • Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required. • Present menus to patrons and answer questions about menu items, making recommendations upon request. • Clean tables or counters after patrons have finished dining. • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine. • Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties. • Inform customers of daily specials. • Stock service areas with supplies such as coffee, food, tableware, and linens. • Explain how various menu items are prepared, describing ingredients and cooking methods. • Prepare tables for meals, including setting up items such as linens, silverware, and glassware. • Remove dishes and glasses from tables or counters, take them to kitchen for cleaning. • Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests. • Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom. • Bring wine selections to tables with appropriate glasses, and pour the wines for customers. • Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee. • Escort customers to their tables. • Garnish and decorate dishes in preparation for serving. • Fill salt, pepper, sugar, cream, condiment, and napkin containers. • Describe and recommend wines to customers. • Provide guests with information about local areas, including giving directions.
Competency Statement(s) • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others. • Assertiveness - Ability to act in a self-confident manner to facilitate completion of a work assignment or to defend a position or idea. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Customer Oriented - Ability to take care of the customers’ needs while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Safety Awareness - Ability to identify and correct conditions that affect employee safety. • Sales Ability - Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea. • Accuracy - Ability to perform work accurately and thoroughly. • Friendly - Ability to exhibit a cheerful demeanor toward others. • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES Education: None required Experience: No prior experience necessary Computer Skills Certificates & Licenses: Must be TIPS, CARE (or equivalent) certified, or become certified by first day on the job. Other Requirements
PHYSICAL DEMANDS Physical Demands Lift/Carry Stand C (Constantly) Walk C (Constantly) Sit O (Occasionally) Handling / Fingering C (Constantly) Reach Outward C (Constantly) Reach Above Shoulder C (Constantly) Climb O (Occasionally) Crawl O (Occasionally) Squat or Kneel O (Occasionally) Bend F (Frequently) 10 lbs or less C (Constantly) 11-20 lbs C (Constantly) 21-50 lbs O (Occasionally) 51-100 lbs O (Occasionally) Over 100 lbs O (Occasionally) Push/Pull 12 lbs or less C (Constantly) 13-25 lbs F (Frequently) 26-40 lbs O (Occasionally) 41-100 lbs O (Occasionally) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)
740 Town Center Drive
Newport News, VA 23606
Telephone (757) 873-9299