A World-Class Hospitality Company

Housekeeper Lead/Senior

Posted May 16, 2019

The Housekeeping Lead/Senior directly coordinates and inspects workactivities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
  • Room Attendants have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.

Education: High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 2 years’ experience as Room Attendant preferred

  • Must be available to work weekday and weekend shifts

Courtyard Virginia Beach Oceanfront/South

141 Room Hotel

Visit our Virginia Beach oceanfront hotel

You'll love the beachfront location of the NEWLY RENOVATED Courtyard Virginia Beach Oceanfront/South. Located in the heart of BeachStreet USA, take advantage of this hotel's prime location in the center of the Virginia Beach boardwalk just steps from the waves and exciting events. Our Virginia Beach hotel offers 100% oceanfront guest rooms with private balconies overlooking the beautiful Atlantic Ocean as well as free Wi-Fi, HD TVs, mini-refrigerators and plush bedding; suites also offer microwaves and wet bars. Our lobby boasts ocean views, business library and 52" GoBoard touch-screen TV. Enjoy delicious breakfast, lunch (seasonally) and dinner selections along with evening cocktails and Starbucks® at our on-site restaurant, The Bistro - Eat Drink. Connect.®. Unwind in the indoor pool and fitness room. Meetings and events can be successfully hosted in our oceanfront meeting space. Surrounded by the best of Virginia Beach, explore this vibrant city from our oceanfront hotel!