A World-Class Hospitality Company

Assistant General Manager (OEM/HM)

Posted September 17, 2019

Overview

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary
Responsibilities

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days
Qualifications

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Must have solid Assistant General Manager experience within a Select Service and/or Extended Stay property
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel experience
  • Opera and M3 system experience
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Courtyard Memphis Germantown

93 Room Hotel

Easily explore Memphis from our Germantown hotel

We are conveniently located within 2 miles from The Shops of Saddle Creek and 6 miles from Wolf Chase Galleria. Our comfortable lodging features rooms such as king, double queen, and suites with 32" flat-panel TVs, and alarm clocks, as well as an open lobby with media pod booths, a business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious dining options as well as beverages from Starbucks and our full bar. Eat, Drink, or Connect! Get the job done with free Wi-Fi and a 24-hour business center. Relax in our indoor pool, whirlpool, and fitness room - or around our cozy Courtyard patio & outdoor grill area. Planning an event? Let us know – our meeting space hosts up to 45. Few Germantown hotels can match our city amenities and hospitality!