A World-Class Hospitality Company

Assistant Front Desk Manager (OEM)

Posted September 17, 2019

Overview

The Assistant Front Desk Manager will assist in the planning, direction, coordination and execution of all activities and personnel within the front office departments to include: front desk, bell/door, PBX, concierge (if applicable). The Assistant Front Desk Manager is responsible for ensuring that all front office activities are carried out professionally, to standards and at the highest level of service. The Assistant Front Desk Manager will achieve desired outcomes through assisting in the creation, development and maintenance of a competent, motivated and empowered staff. The Assistant Front Desk Manager will effectively lead, train, coach, motivate, engage and provide feedback to the front office staff on a daily basis. In the absence of a Front Office Manager, the Assistant Front Desk Manager will fulfill this role.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. 

Responsibilities
  • Leadership / Mentoring role for Hotel's Front Office employees.
  • Maintain complete knowledge of all Front Office department policies/service procedures.
  • Maintain complete knowledge of: a) all hotel features and services b) all room types, rates, special package and promotions c) daily arrivals / departures / room availability d) scheduled in-house group activities
  • Complete daily walk-through of Front Office department areas observing the following and instructing designated personnel to rectify any organization deficiencies: Staffing -numbers, appearance, attitude Operational cleanliness and maintenance Service -appearance, merchandising, attitude General crispness, quality and consistency of operation Storage areas -organization, cleanliness, inventories and care of equipment Review and respond to daily operational demands as it relates to the hotel.
  • Prepare weekly, monthly, quarterly and yearly departmental financial and payroll forecasts.
  • Monitor and handle guest comments.
  • Monitor security of public areas of the hotel.
  • Establish par levels for supplies and equipment.
  • Monitor effectiveness of departmental staffing guide Provide training, development, professional discipline, and positive support for all department employees to ensure qualitative standards and growth, depth and development.
  • Monitor interviewing and selection of all departmental positions to ensure consistency in administering direction, development of quality, depth and growth, and maintenance of positive motivation, morale and efficiency.
  • Create and maintain a quality, professional work environment.
  • Administer performance evaluations for all departmental employees.
  • Anticipate guests and employees needs and respond promptly.
  • Promote positive guest relations at all times.
  • Conduct pre-shift meeting to review information pertinent today's business.
  • Facilitate departmental strategic planning meetings.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED): or Work Equivalent plus 2 years of experience in Rooms Division management.
  • Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel information systems is required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Homewood Suites by Hilton Orlando-International Drive/Convention Center

252 Room All Suite

Business and pleasure on I-Drive in Orlando

Discover an elegant Florida home away from home at the newly renovated Homewood Suites by Hilton Orlando-International Drive/Convention Center hotel. Situated on the stylish north end of I-Drive, our hotel is less than 10 minutes from Orange County Convention Center, Universal Orlando Resort and SeaWorld and only 15 minutes from both Walt Disney World® and Orlando International Airport (MCO). Whether you’re in Orlando to conduct business or visit world class theme parks and attractions, you’re assured the warmest Florida welcome at this all-suite Orlando International Drive hotel.

Work according to your own routine while we take care of the rest. Your hot full breakfast is included each day. Enjoy our complimentary evening social*, offered Monday through Thursday, and stock your suite’s kitchen with favorites from our on-site 24-hour snack shop. Work in your suite or poolside with free WiFi in this Orlando International Drive hotel. Park free at the hotel or save money and stress by taking the shuttles to all major theme parks.

Maintain your exercise program in our fitness center using modern cardio equipment and free weights. Swim laps in the outdoor pool and unwind in the whirlpool spa. Homewood Suites by Hilton Orlando-International Drive/Convention Center is centrally located to excellent Florida golf and spectator sports, such as Magic basketball at the Amway Center.