A World-Class Hospitality Company

Front Desk Clerk

Posted September 17, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Marriott brand experience required.
  • FOSSE experience required.
  • Basic computer skills required.
  • Must be available to work weekday and weekend shifts.

Courtyard Memphis Germantown

93 Room Hotel

Easily explore Memphis from our Germantown hotel

We are conveniently located within 2 miles from The Shops of Saddle Creek and 6 miles from Wolf Chase Galleria. Our comfortable lodging features rooms such as king, double queen, and suites with 32" flat-panel TVs, and alarm clocks, as well as an open lobby with media pod booths, a business library, and 52" GoBoard touch-screen TV. The Bistro offers delicious dining options as well as beverages from Starbucks and our full bar. Eat, Drink, or Connect! Get the job done with free Wi-Fi and a 24-hour business center. Relax in our indoor pool, whirlpool, and fitness room - or around our cozy Courtyard patio & outdoor grill area. Planning an event? Let us know – our meeting space hosts up to 45. Few Germantown hotels can match our city amenities and hospitality!