A World-Class Hospitality Company

Front Desk Supervisor

Posted December 6, 2019

Overview

The Hampton Inn Champaign / Urbana is looking for an energetic and detail oriented individual to lead their guest service team as the Front Desk Supervisor.

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred.
  • One year experience at a Hotel Front Desk required. 
  • Basic computer skills required.
  • Must be able to work a flexible schedule.
  • Must be able to work weekends. 
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hampton Inn Champaign/Urbana

130 Room Hotel

Your home away from home in Champaign-Urbana

Hampton Inn Champaign/Urbana is conveniently located in downtown Urbana, Illinois across the street from the University of Illinois at Urbana-Champaign campus.

Champaign and Urbana are vibrant college towns offering a wide variety of entertainment and dining options. Within a mile of our hotel in Champaign, IL, you'll find some of the area’s most popular destinations. Discover the special events and programs offered at Crystal Lake Park. Attend a performance at Krannert Performing Arts Center or view the work of over 70 professional artists at Cinema Gallery. Take the Historic Main Street Walking Tour or visit the downtown farmer's market.

Window shop at Market Place Mall, featuring 100 stores and restaurants. Learn more about the history of aviation at the Chanute Air Museum. While you’re in town, practice your swing at Stone Creek Golf Course.

Start each day with Hampton’s free hot breakfast. Plan your day’s activities using free WiFi access in your room or in our 24-hour business center. After a day of sightseeing or school activities, relax in your clean and fresh Hampton bed®.