A World-Class Hospitality Company

Front Desk Clerk - $200 Sign on Bonus

Posted December 6, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.
  • Customer service experience required. 
  • Basic computer skills required.

Courtyard San Diego Carlsbad/McClellan-Palomar Airport

145 Room Hotel

Visit our Carlsbad hotel just minutes from the Pacific Ocean

Welcome to Carlsbad California and the Courtyard by Marriott hotel. This Carlsbad, CA hotel features inviting, flexible spaces, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard. Enjoy a healthy selection of breakfast and dinner items, a robust wine and cocktail selection and Starbucks® coffee drinks at The Bistro® which offers a contemporary twist on classic American dishes. The Courtyard is located 40 minutes north of San Diego, convenient to Carlsbad businesses, yet minutes to local beaches, LEGOLAND, Carlsbad Premium Outlets, USMC Base Camp Pendleton, Palomar-McClellan Airport (CLB) and nearby golf courses such as The Crossing at Carlsbad. The hotel offers spacious guest rooms with complimentary internet access, a fitness center, outdoor heated pool and spa. The business center, boarding pass printing station, and The Market are available for all Carlsbad hotel guests. Welcome to the Courtyard by Marriott San Diego Carlsbad!