A World-Class Hospitality Company

Front Desk

Posted November 16, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Courtyard Washington Capitol Hill/Navy Yard

204 Room Hotel

Capitalize on comfort at our Washington, D.C. hotel

Whether you're visiting for work or pleasure, find the right blend of attentive service and unbeatable convenience at Courtyard Washington Capitol Hill/Navy Yard. Easily walk from our hotel to catch a ballgame at Nationals Park and enjoy riverfront scenery at The Yards Park. Government and military travelers also have unbeatable access to the U.S. Capitol, Washington Navy Yard and U.S. Department of Transportation. After a busy day of sightseeing or business, relax in our contemporary rooms boasting smart TVs and free Wi-Fi. Start mornings off right with hearty breakfast sandwiches and Starbucks® coffee at The Bistro, our on-site restaurant also serving dinner and evening cocktails. Meetings and celebrations can be successfully hosted in one of our four flexible event spaces. In your spare time, squeeze in a workout at our fitness center, then reward yourself with a dip in our indoor pool or whirlpool. Make the most out of your D.C. trip with a stay at Courtyard Washington Capitol Hill/Navy Yard.