A World-Class Hospitality Company

Front Desk Agent

Posted October 10, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Courtyard Aberdeen at Ripken Stadium

120 Room Hotel

Enjoy views of Ripken Stadium from our Aberdeen hotel

At the Courtyard Aberdeen at Ripken Stadium, experience comfort, convenience and functionality in spacious guest rooms appointed with contemporary décor and furnishings. Centrally located directly across from Ripken Stadium, our location is convenient to those attending the Cal Ripken Baseball Academy, Babe Ruth League World Series and Aberdeen Ironbirds events. Our Aberdeen Maryland hotel is also a short drive from Susquehanna State Park, providing a wealth of outdoor activities for the family including hiking, fishing and canoeing. Bulle Rock Golf Course in Havre De Grace is only 3 miles away. Located just off the I-95 corridor, at Exit 85, our Aberdeen MD hotel is just 5 minutes from the Aberdeen Proving Ground and Battelle Eastern Science & Technology (BEST) Center. Our Harford County hotel provides travelers easy access to Baltimore, Washington, DC and Chesapeake Bay attractions. Unwind in the Warehouse Lounge Bar, ideal for socializing and networking.