A World-Class Hospitality Company

Gallery Host / Front Desk Clerk

Posted October 10, 2019

Overview

The Hyatt Place Las Vegas is looking for a friendly, detail oriented person that loves to interact with people to join their guest service team as a Gallery Host / Front Desk Clerk.

Gallery Host / Front Desk Clerk contributes to the hotel's commitment to high quality guest service and teamwork and must be the kind of person who appreciates high standards of excellence. The Gallery Host / Front Desk Clerk creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. This position is responsible for the complete guest experience; to include the Gallery Host Stand, the Bakery Café, the Guest Kitchen, the e-room and the TV den, guest check in and out and the servicing of the meeting rooms. Previous guest service experience as well as the ability to communicate well with guests required.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of:
    • a) all hotel features/services, hours of operation.
    • b) All room rates, special packages and promotions.
    • c) Daily house count and expected arrivals/departures.
    • d) Scheduled daily group activities.
    • e) Brand services and requirements including F&B
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education:

  • High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 

  • One year previous experience in a similar position in a select service hotel preferred.

Other: 

  • Basic computer skills required
  • Must have good understanding of the English language.
  • Good communication skills both verbal and written.
  • Certification of previous training in liquor, wine and food service preferred.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Hyatt Place Las Vegas

202 Room Hotel

Welcome to Our Modern Las Vegas Hotel

The city with many names is ready to welcome you. Hyatt Place Las Vegas is a modern hotel with a milder approach to the gambling capital of the world, offering the perfect distance one mile from The Strip and convenient, efficient amenities that include 24/7 dining, six meeting rooms with 2,900 sq. ft. of function space and a 24-hour gym. There simply isn’t a better hotel for families in Sin City thanks to our outdoor pool and smoke-free, quiet, pet-friendly rooms.