A World-Class Hospitality Company

Bell Staff

Part Time

Posted October 10, 2019

Overview

Marriott Fisherman's Wharf is seeking a Bellperson who can work as a "Reliever" and/or "On Call" for this busy location.

S/he will be a positive, customer service driven individual who will ensure that all guests encountered will have personalized service to include helping deliver and pick up luggage from/to guest car to hotel guest room. S/he may take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and maintenance.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

We  are seeking an applicant who flexible availability - wkds and holidays included - must be able to meet physical requirements of the job.

Responsibilities
  • Transport guest luggage from the point of arrival at the hotel to their assigned room.
  • Transport guest luggage from current room to reassigned room for room changes.
  • Transport guest luggage from their room to the point of departure from the hotel.
  • Assist in locating guest's lost luggage.
  • Correctly tag, store and retrieve luggage from holding room.
  • Identify and explain hotel facilities and features to guests while escorting them to their room.
  • Identify fire exit closest to guest's room and explain safety features of assigned room.
  • Demonstrate use of room key to guests.
  • Place guest luggage inside room.
  • Identify and explain guest room features to include use of: a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) mini-bar g) in room safe h) lights i) bathroom amenities j) valet/laundry services k) door lock l) ice and vending areas Offer packing/unpacking service, explain pressing and laundry service.
  • Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
  • Relay accurate directions to guests on inquiries of transportation within the local area.
  • Maintain accurate log record of guest calls for Bell Person assistance.
  • Answer Bell Stand telephone within 3 rings using correct greeting and telephone etiquette.
  • Remain in assigned post position, maintaining correct stance.
  • Retrieve guest dry cleaning/laundry from their rooms and deliver to (where applicable).
  • Deliver items to guest rooms promptly to include: a) messages b) mail, faxes c) packages d) flowers e) sundry items requested by guest f) gift items Deliver newspaper by a.m. to specified guest rooms
Qualifications

Education: Less than high school education

Experience: Six months to one year related experience

EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

San Francisco Marriott Fisherman's Wharf

285 Room Hotel

Wind down in style at our Fisherman's Wharf hotel

Set your sights on a luxurious stay in the City by the Bay at San Francisco Marriott Fisherman's Wharf. Providing easy access to many popular local attractions including Alcatraz Island and the famous Golden Gate Bridge, our upscale hotel allows you to experience the best of San Francisco in style. Plug in your personal devices to smart TVs offered in our newly renovated hotel rooms, or take care of your business obligations at ergonomic workstations. After getting a good night's sleep on our luxury bedding, head over to Red Fin Restaurant for a delicious and fresh breakfast, then return in the evening for dinner and cocktails at Red Fin Lounge. During your downtime, squeeze in a workout at our fitness center with state-of-the-art cardio equipment and free weights, then freshen up and hold a meeting in one of our 10 event rooms. Whether you're conducting business in downtown or simply exploring the city with family and friends, make lasting memories at San Francisco Marriott Fisherman's Wharf.