A World-Class Hospitality Company

Front Desk Supervisor

Posted December 6, 2019

Overview

The Stonewall Jackson Hotel & Conference Center is looking for an energetic and detail oriented individual to lead their guest service team as the Front Desk Supervisor.

The Front Desk Supervisor supervises the operation of the front desk to maintain the highest productivity, employee morale, and guest service as possible.  He/She will accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Greet, register, and assign rooms to guests of hotels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Issue room keys and escort instructions to bellhops.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
  • Compute bills, collect payments, and make change for guests.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
  • Clean and maintain lobby and common areas, such as restocking supplies and watering plants.
  • Plan, schedule or supervise the work of other employees.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Responsible for assisting guests with check-in and check-out, plus all special requests for services or information, in accordance with SOP's.
  • Assists in training of new associates and maintains constant training of agents as cashiers.
  • Ensures all members of the staff are completely familiar with all hotel emergency procedures.
  • Works with desk agents to balance at end of shift and ensures completion of shift checklist.
  • Smiles and greets all guests immediately in a gracious and professional manner; handles all guest questions and problems within empowerment guidelines.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • Two (2) to three (3) years of supervisory experience preferred,
  • One (1) year experience at the Hotel Front Desk required.
  • Basic computer skills required.
  • Must be able to work a flexible schedule.
  • Must be able to work days, nights, weekends, and holidays. 
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Stonewall Jackson Hotel & Conference Center

124 Room Conference Center

WELCOME TO THE STONEWALL

Originally opened in 1924, restored in 2005 and now reintroduced with a stylish renovation in 2018. Located in the center of Historic Downtown Staunton, we are conveniently located at the crossroads of I-81 & I-64. The Stonewall Jackson Hotel features an indoor heated pool, fitness center and a business center and showcases 8,500 square feet of meeting space with accommodations of up to 400. If you’re looking for a weekend getaway, a romantic wedding locale or the perfect setting for a meeting or conference, it’s only a short drive to Staunton’s only full service hotel. Located within walking distance of a myriad of delightful galleries, fine antique stores, artisan shops, Mary Baldwin College, Woodrow Wilson Presidential Library, Frontier Culture Museum, the American Shakespeare Center and a variety of dining choices.

About

Nestled in Historic Downtown Staunton in the heart of the picturesque Shenandoah Valley, this 124-room hotel captures the spirit, history and charm of the old South. Originally built in 1924 and a member of Historic Hotels of America, this modern yet refined Virginia gem underwent a complete top to bottom renovation in 2005 and has been lovingly restored to it’s original grandeur. Staunton was recently named as one of the top 20 Small Towns in America by Smithsonian Magazine.

The area offers a number of wineries, the beautiful Shenandoah National Park, Skyline Drive, the Blue Ridge Parkway and plenty of US history within driving distance. Staunton, VA is the Birthplace of Woodrow Wilson and is a scenic 45 minute drive from Thomas Jefferson’s estate Monticello and the
University of Virginia.