A World-Class Hospitality Company

Front Desk Clerk / Guest Service Agent

Posted December 6, 2019

Overview

The Courtyard by Marriott Medical/Market Center Dallas is looking for an energetic, friendly, and service focused individual to join their guest service team as a Front Desk Clerk / Guest Service Agent. 

The Front Desk Clerk / Guest Service Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel preferred.

  • Basic computer skills required.

  • Must be able to work weekends. 

  • Previous Customer Service Experience required. 

Courtyard Dallas Medical/Market Center

184 Room Hotel

Redefine your travel experience at our Dallas hotel

Elevate your stay at Courtyard Dallas Medical/Market Center. Our modern hotel is located in both Dallas' Design and Medical Districts. We are near a variety of popular attractions including the Dallas Market Center, American Airlines Center and Kay Bailey Hutchison Convention Center. We are also only 4.5 miles from Dallas Love Field Airport. Following an adventurous day, settle into our chic rooms and suites with complimentary Wi-Fi. Increase your productivity at our ergonomic workstations, then dream the night away on our plush bedding. After waking up refreshed, jump-start your day at our fitness center and outdoor pool, then re-energize with a delicious meal from The Bistro or a snack from our Market. When it comes to your work needs, utilize our 24-hour business center to meet your deadline. You can also host your corporate meeting or social gathering in our two contemporary event rooms. No matter the reason for your stay, make lasting memories at Courtyard Dallas Medical/Market Center.