A World-Class Hospitality Company

Front Desk Agent

Posted November 18, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.
EEO/AA Employer DisclosureCrestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Georgia Tech Hotel and Conference Center

252 Room Conference Center

THE BEST EQUIPPED HOTEL IN MIDTOWN ATLANTA

Work smarter and stay relaxed at one of the best-equipped hotels in midtown Atlanta. The Georgia Tech Hotel and Conference Center is where innovative conferences thrive and business and sophistication meet. In the heart of Atlanta’s vibrant Technology Square retail neighborhood, the only hotel on the Georgia Tech campus offers the perfect blend of a world-class conference center with the style and convenience of a chic city center hotel. We’re just moments from the Georgia World Congress Center and premier attractions, shopping, dining and nightlife.

Fully wired for business and steps from the Georgia Tech academic and administration buildings and athletic facilities, our hotel is ideally positioned for Atlanta GA corporate travelers and visiting Georgia Tech families, alumni and friends.

CONTEMPORARY ACCOMMODATIONS IN MIDTOWN

Each of the 252 guest rooms and four suites at the Georgia Tech Hotel and Conference Center surrounds you in chic, contemporary style and tech-savvy convenience. All rooms feature a cool, contemporary décor, rich wood furnishings, bright pops of Georgia Tech yellows and blues and views of the Tech campus or Midtown Atlanta Skyline.

Sink into a plush bed layered with premium linens and watch your favorite show on a high-definition 49" flat-screen TV or just gaze out at Midtown Atlanta’s vibrant streetscape. Take care of business at the dedicated work area or check in with the office using our complimentary high-speed wireless Internet access.