A World-Class Hospitality Company

Front Desk Clerk

Posted December 6, 2019

Overview

The Front Desk Clerk is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities
  • Resolve guest complaints, ensuring guest satisfaction.
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
  • Obtain assigned bank and ensure accuracy of contracted monies.
  • Keep bank secure at all times.
  • Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
  • Process all guest check-ins.
  • Verify registration card information with the guest.
  • Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
  • Direct Bell Person to escort guest and transport their luggage to the room.
  • Handle overbooked or walked in guests.
  • Accept and record wake-up call requests.
  • Monitor, send and distribute guest faxes.
  • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
  • Resolve discrepancies on the room status report with Housekeeping.
  • Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
  • Process all check-outs.
  • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
Qualifications

Education & Experience:

  • High School Graduate or General Education Degree (GED).
  • One year previous experience in a similar position in a hotel.
  • Basic computer skills required.

Courtyard Flagstaff

164 Room Hotel

Relax in style at our Flagstaff hotel

We invite you to settle in at the Courtyard by Marriott, nestled in Flagstaff, AZ. Conveniently located at the crossroads of I-17 & I-40, our hotel is an ideal choice for both the business & leisure traveler. Located just minutes from local restaurants, shopping, historic downtown Flagstaff & Arizona Snowbowl & within walking distance to Northern Arizona University. Each of our well-appointed guest rooms offer spectacular views of the San Francisco Peaks while our balcony guest rooms overlook our beautiful courtyard & fire pit. Stay connected with complimentary WIFI throughout the entire hotel. Enjoy a hot breakfast buffet at the Courtyard Café in the morning & relax with a cocktail in the lounge in the evening. Maintain your lifestyle at our fitness center or unwind in our heated indoor pool & whirlpool. When planning your next event, the Courtyard Flagstaff banquet space can effortlessly accommodate up to 75 guests. When you are looking for welcoming accommodations, look no further than the Courtyard.