Director of Operations

Posted March 29, 2021


Exciting Opportunity for a Director of Operations at the Westin Virginia Beach Town Center Center!

Crestline Hotels & Resorts is currently searching for a dynamic Director of Operations in the Virginia Beach area who possesses an unparalleled dedication to service excellence.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Work at an upscale 236 rooms hotel, centrally located in the Town Center area in Virginia Beach
  • To be in a leadership role as well as working hands-on in all departments focusing on front office, housekeeping, engineering and food and beverage

strong predictor of success for the Director of Operations will be the ability to:

  • Balance strategic planning with hands-on execution in a fast-paced environment
  • Engage with department managers and supervisors as it relates to staffing, service and financial performance
  • Develop cohesion with direct reports and develop each ones potential
  • Maintain complete knowledge of all operations department policies/service procedures
  • Successfully interact with Executive Committee members, other key leaders, staff across the hotel and Hotel Ownership, as well as key corporate staff


  • Understands and enforces all safety protocols
  • Creates and maintains a positive, safe environment that instills confidence for both employees and guests
  • Willingly embraces last-minute changes in direction and unexpected changes in operational plan
  • In the absence of the General Manager the Director of Operations will assume this role as the Manager on Duty
  • Ensures guest concerns are addressed and resolved with grace and diplomacy; leads others to do the same
  • Ensures Front Office, Food & Beverage and Housekeeping operations are consistent with Hotel standards and guest expectations 
  • Accurately execute all company and brand initiatives, policies and procedures with a continuous improvement in quality, service and operations
  • Interact with the General Manager and department heads on a daily basis to ensure exceptional service and maximization of revenues.
  • Develops and implements programs designed to improve the efficiency of the operation and which improve the service to our guests.
  • Perform financial tasks such as estimating costs, preparing and managing budgets.
  • Assists the General Manager in the preparation of forecasts and the annual budget
  • Ensures that all departments are continually balanced while focusing on providing an exceptional experience to every guest and maximizing department profitability at the same time.
  • Strong written communication skills are required to complete essential functions.


Education & Experience:

  • Bachelor's degree in a related field from an accredited university/college plus at least three (4) years of related experience: or Work Equivalent
  • Experience with hotel restaurant systems such as MICROS is required. Certificates & Licenses: Serve Safe, TIPS or Care Certified Other Requirements: Previous experience in hotel restaurants required. Management experience required.
  • Excellent computer skills needed including familiarity with Microsoft Office.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.