Gift Shop Clerk

Posted April 7, 2021

Overview

To assist guests with their purchases in the gift shop and all special individual requests for services and information while maintaining a high level of guest hospitality and attention to detail.

Responsibilities

  • Always operate with an emphasis on guest hospitality.
  • Greet all customers as they enter the shop.  Assistance should be offered immediately.  Thank all customers as they leave the shop.
  • Telephone etiquette should be used at all times.  Example:  “Good morning…gift shop…this is (your name)…may I help you?”
  • Hospitality is an important part of each employee’s job.
    1. We stress the importance of a warm smile and an enthusiastic desire to aid the customer in any way possible.
    2. The quality program is directly lined to hospitality and customer satisfaction.  It is making the extra effort to help guests solve a problem by directing them to the right department or person for help, if you are unable to solve the problem.
    3. It is imperative that you be able to give directions on the property and in the general area.  You should be able to direct guests to popular sights and restaurants.
  • Complete merchandise and product knowledge is required in satisfying customer needs.  It is each employee’s responsibility to maintain a working knowledge of all merchandise, storage areas, stock levels and special requests.
  • Opening and closing procedures including obtaining and returning keys via the loss prevention department.
  • A cash bank is provided and is the responsibility of the cashier.
  • Appropriate charge verifier levels must be maintained in the cash drawer at all times and is the responsibility of the clerk.
  • Guestroom charges, credit cards and checks are to be authorized as detailed in the register manual.
  • Each employee is required to know thoroughly all register procedures (i.e. voids, merchandise returns, employee discounts, charge sales, etc.)
  • Balance all work at the end of the shift and use proper cash drop procedures.
  • Continual restocking of merchandise is required with instruction from management and supervisors.
  • A general knowledge of all storage areas as to back-up stock.
  • The pricing and checking-in of incoming stock under supervisor’s direction.
  • Straightening, dusting and cleaning of all merchandise areas and stockroom is everyone’s responsibility.
  • All staff is required to be available for physical inventories.
  • Understand the functions of the register and how it relates to inventories and actual sales.
  • Be aware of daily activities in the hotel.
  • Be knowledgeable of the hours of operation for all the hotel facilities.
  • Attend all monthly departmental meetings or general hotel meetings.
  • Reasonable job requests of management, i.e. working overtime and performing other job tasks should be followed.
  • This job will require frequent material handling.  Pushing, pulling and lifting of at least 30 pounds will be required.
  • The hotel functions seven days a week, twenty-four hours per day.  All employees must realize this fact and be aware that it may be necessary to adjust the employee’s work schedule from his/her accustomed shift due to business demands.

Qualifications

  • Education: High school graduate or equivalent vocational training certificate: or Work Equivalent                                      
  • Experience: Some college or training in Hospitality Industry. Previous experience as a retail cashier and manager of inventory referred.
  • Skills and Abilities: Compute basic arithmetic. Previous barista experience preferred.   

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.