We are looking for a professional, energetic Housekeeping Lead / Senior. He/She will have the goal of daily creating a clean and orderly environment for guests, which in turn will directly strengthen the reputation of the Courtyard by Marriott Charlottesville - UVA Medical Center hotel managed by Crestline Hotels & Resorts.
The Housekeeping Lead/Senior coordinates work activities of the Housekeeping staff in hotel.
Key Duties & Responsibilities
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
- Ensure that assigned staff have reported to work; document any late or absent employees.
- Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
- Assign designated guest room keys and beepers to assigned staff.
- Maintain accurate record of such and ensure security of keys.
- Communicate additions or changes to the assignment sheets as they arise throughout the shift.
- Inspect supply levels of floor closets.
- Assign designated personnel to rectify any deficiencies.
- Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
- Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
- Directly contact Room Attendant and relay any deficiencies to be corrected.
- Update room status after approving cleanliness and condition in accordance with departmental standards.
- Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
- Check DND rooms and verify status.
- Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
- Room Attendant's have changed bed sheets.
- Counsel Room Attendants on any discrepancies.
- Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
- Directly contact respective personnel and relay any deficiencies to be corrected.
- Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
- Contact Engineering directly for urgent repairs.
- Conduct training of staff as assigned.
- Provide feedback on staff performance to manager.
- Report disciplinary problems to manager and participate in the counseling of employees.
- Document pertinent information in department log book.
- Complete all paperwork and closing duties before leaving.
- Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
- Check P.M. reports for accuracy and completeness.
- Complete night counts in accordance with departmental standards.
Education and Experience
- High School Graduate or General Education Degree (GED): or Work Equivalent
- 2 years experience as Room Attendant.
Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.
Why a career in the hotel industry?
Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advise, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.